Returns, Refunds & Exchange

RETURNS
We hope that you will be satisfied with your Petit Stellou order. If for some reason you are not, you have fourteen days from the date you received your order to return the product.

Your return must be in the same condition in which you received the item; it must be unworn and unused, with all tags attached and in its original packaging.

Send your Petit Stellou product, originally packaged with a filled out return form, to the following address:

PETIT STELLOU
by Lillyroom GmbH
Sägestrasse 1b
CH-8157 Dielsdorf

Click here for the return form

Please note that you will be responsible for any shipping costs incurred when returning the goods. Keep the sending confirmation with the tracking number until your parcel has arrived and has been processed. You will receive an e-mail confirmation when the return has been processed.

You can contact us at any time at info@petit-stellou.com if you have any questions about your return.

If the above-mentioned return conditions are not met, we reserve the right to refuse your return or to refrain from refunding it.

NON-RETURNABLE/REFUNDABLE ITEMS
Gift cards and care products cannot be returned or refunded.

REFUNDS
Any refunds will be credited back to the payment method account you used for payment, including gift card, after the returned goods have been checked. You will be notified by email of the approval or rejection of your refund request. We do not refund shipping costs.

EXCHANGE
Unfortunately, it is not possible to exchange items. If you would like to exchange a product for a different model or color, the quickest way is to return your original order and place a new one in our store. For the return process, please follow the instructions above.

If you have chosen the wrong size for the EVA Robe, please do not hesitate to contact us.