Terms & Conditions

General Terms and Conditions (GTC)

1) Scope of application

These General Terms and Conditions apply to all contracts concluded with Petit Stellou, represented by Lillyroom GmbH (hereinafter referred to as "Petit Stellou"), Sägestrasse 1B, CH-8157 Dielsdorf. You acknowledge these terms and conditions in the version valid at the time of your order.

2) Conclusion of contract and delivery of products

2.1 All contracts concluded via www.petit-stellou.com are concluded with Petit Stellou. By clicking on the "Complete order" button, the customer places a binding order. A binding contract is concluded upon receipt of the order confirmation.

2.2 The ordered products will be delivered as soon as we have received the customer's payment in full, unless otherwise agreed.

2.3 Delivery is subject to timely and proper delivery by our suppliers. In the event of force majeure, e.g. strikes and other labor disputes, unrest, war, natural disasters, as well as delivery stoppages by the manufacturer or subcontractors, there shall be no delay in delivery. The Seller shall not be liable for delays in delivery caused by the manufacturer or third parties.

2.4 If, after conclusion of the contract, products cannot be delivered in whole or in part for reasons for which Petit Stellou is not responsible, the customer is entitled to withdraw from the contract. In this case, Petit Stellou will refund any payments already made.

2.5 Petit Stellou's performance is a debt to be discharged at the creditor's domicile. Petit Stellou's obligation is fulfilled when the ordered goods are handed over to the transport company. After dispatch, the risk of accidental deterioration and accidental loss of the goods shall pass to the customer. Petit Stellou is not liable for any fault of the transport company used.

3) Price, customs duties and shipping costs

3.1 The prices stated at the time of the order shall apply. The prices quoted are final prices, i.e. they include the applicable statutory value added tax in Switzerland.

3.2 Shipping costs, taxes, customs duties and all other costs incurred are not covered by Petit Stellou and must be paid in full by the customer.

3.3 Please note that when shipping abroad, Swiss VAT is automatically deducted in the shopping cart, but that local VAT and customs duties may apply upon receipt of the ordered goods.

4) Payment

4.1 Petit Stellou offers payment by credit card, Twint or Paypal and, by agreement, payment on account. Petit Stellou reserves the right to refuse certain payment methods or to refer the customer to other payment methods.

4.2 Any costs for money transfers shall be borne by the customer.

5) Right of return

5.1 Petit Stellou offers a right of return for all products purchased within 14 days of purchase, provided that the products to be returned are unused, in the same condition as when received and in their original packaging.

5.2 The goods must be returned to the following address, enclosing the completed returns slip:
PETIT STELLOU by Lillyroom GmbH  
Sägestrasse 1B,
CH-8157 Dielsdorf

5.3 Set offers and bundles with free products can only be returned as a complete set/bundle. In general, the entitlement to a discount will lapse if the return of a product means that the discount conditions are no longer met.

5.4 Voucher gift cards and care products cannot be returned.

5.5 Shipping costs, customs duties and all other costs incurred when returning the goods are not covered by Petit Stellou and must be borne in full by the customer.

6) Refund

Any refunds will be transferred to the account you used for payment after the returned goods have been checked. You will be notified by email of the approval or rejection of your refund request. We do not refund shipping costs, customs fees or other costs incurred.

7) Liability for defects

7.1 You are obliged to inspect the delivered products as soon as this is possible in the normal course of business and to inform Petit Stellou within 5 working days of receipt of the product of any defects found by sending a picture of the defect to info@petit-stellou.com. If you do not do this, the products are considered approved.

7.2 Defects that were not recognizable during a proper inspection must be reported to us immediately after discovery by sending a picture of the defect to info@petit-stellou.com. Otherwise, the product shall be deemed approved with regard to these defects.

7.3 Petit Stellou provides warranty by rectification. This is done at our discretion either by supplementary performance, i.e. elimination of a defect (rectification) or delivery of a defect-free item (replacement delivery).

7.4 If the subsequent performance fails, the customer is entitled to withdraw from the contract. This shall not apply in the case of insignificant defects. The customer's right to reduce the purchase price is excluded. This exclusion of liability also applies to all claims that compete with the warranty rights.

7.5 The warranty does not extend to normal wear and tear, to the consequences of improper handling or damage by the buyer or third parties, or to defects caused by external circumstances.

7.6 Petit Stellou gives no warranty on the property.

8) Liability

Any potential liability arising in connection with the sale or delivery of Petit Stellou products or the use of this website is limited to the extent permitted by applicable law. The amount of any claim based on Petit Stellou's liability is also limited to the purchase price of the product sold.
Petit Stellou accepts no liability for the descriptions of third parties, in particular customers who publish customer reviews in the online store or on our social media presence.

9) Severability clause

Should individual terms of this contract, including these regulations, be or become invalid in whole or in part, or should this contract contain a loophole, this shall not affect the validity of the remaining terms or parts of such terms. The invalid or missing terms shall be replaced by the respective statutory terms.

10) Applicable law and place of jurisdiction

This contract and all legal relationships arising from it are subject to Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. In the case of consumer contracts, this choice of law shall only apply insofar as the protection afforded by mandatory regulations of the law of the country in which the consumer has his habitual residence is not withdrawn.
The exclusive place of jurisdiction for all disputes in connection with this contract shall be the courts of the Canton of Zurich, Switzerland. In the case of consumer contracts, the courts at the consumer's place of residence in Switzerland shall have exclusive jurisdiction.

11) Changes to the General Terms and Conditions

Petit Stellou reserves the right to modify, update or replace these terms and conditions at any time and without notice.

Terms of use

1) Scope of application

Die folgenden Bestimmungen regeln das Verhältnis zwischen Petit Stellou und den Nutzern der Website www.petit-stellou.com. Durch die Nutzung dieser Website erklären Sie sich mit den folgenden Nutzungsbedingungen und der Datenschutzerklärung einverstanden.

2) Use of the website

This website may only be used in accordance with applicable laws and these Terms of use. The user is prohibited from using the Petit Stellou website as follows:

for unlawful purposes; 
Incite or participate in any unlawful activity; 
Infringe our intellectual property rights or the intellectual property rights of others; 
harass, abuse, insult, harm, defame, libel, denigrate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
transmit false or misleading information; 
upload or transmit viruses or other types of malicious code that in any way interfere or may interfere with the functionality or operation of the Service or any related website, other websites or the Internet;
collect or track the personal information of others; 
to engage in spamming, phishing, pharm, pretext, spidering, crawling or scraping;
for any obscene or immoral purpose;
to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.

Petit Stellou reserves the right to refuse access to its website to any user at any time.

3) Products and services

The user has no claim to the products or services offered on this website. Petit Stellou reserves the right to change or discontinue any services or products offered on this website.  Petit Stellou has made every effort to display its products accurately on the website. However, Petit Stellou does not guarantee that the representation of the product on this website is identical to the original product.

4) IP rights

Petit Stellou is the owner of the copyright and all other intellectual property rights to the website and its content.

5) Third-party content

The website contains hyperlinks that lead to third-party websites or access to tools offered by third parties. Petit Stellou has no influence on their design and content and therefore assumes no responsibility for the accuracy, timeliness, completeness and/or content of the information provided there.

6) Liability

To the extent permitted by law, Petit Stellou shall not be liable for the accuracy of the information on the Petit Stellou website, nor for the content disseminated on the Petit Stellou website, nor for any damage resulting therefrom. This applies to all types of damage, in particular damage caused by errors, delays or interruptions in transmission, malfunctions of technical equipment and services, incorrect content, loss or deletion of data, viruses or in any other way when using this website.

7) Compensation

The user undertakes to indemnify Petit Stellou and all companies and persons associated with it against all claims or demands by third parties arising from the non-contractual use of this website and its content.

8) Changes to the terms of use

Petit Stellou reserves the right to modify, update or replace these Terms of Use at any time and without notice.