You may return your order within 14 days of receipt.
The return form is not included in your parcel. 

You can find it:

• via the link in your order confirmation email
• or directly here on our website: return form CH/LI: [LINK]

How to return your order:

1. Download & complete the return form

2. Pack the items unused, unworn, with tags & original packaging, carefully

3. Include the return form

4. Affix sufficient postage to the parcel

5. Send your return to the following address:

PETIT STELLOU
by Lillyroom GmbH
Sägestrasse 1b
CH-8157 Dielsdorf
Switzerland

6. Keep your tracking number until your return has arrived – Return shipping costs are at your expense.

Non-returnable items:

• Art prints
• Gift cards & vouchers
• Cosmetic & fragrance products
• Personalised or made-to-order items
  
  Wholesale orders for business customers (B2B) are binding and excluded from returns and exchanges.

You may return your order within 14 days of receipt.
The return form and withdrawal form are combined in one single PDF.

You can find it:

• via the link in your order confirmation email
• or directly here on our website: EU return & withdrawal form: [LINK]

How to return your order:

1. Download & complete the return form

2. Pack the items unused, unworn, with tags & original packaging, carefully

3. Include the return form

4. Affix sufficient postage to the parcel

5. Send your return to the following address:

PETIT STELLOU
c/o No Border E-Commerce GmbH
Kamm 13
94496 Ortenburg
Germany

6. Keep your tracking number until your return has arrived – Return shipping costs are at your expense.

Non-returnable items:

• Art prints
• Gift cards & vouchers
• Cosmetic & fragrance products
• Personalised or made-to-order items

Wholesale orders for business customers (B2B) are binding and excluded from returns and exchanges.

Statutory Right of Withdrawal (EU):

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

PETIT STELLOU® | Lillyroom GmbH
E-mail: info@petit-stellou.com

by means of a clear statement (e.g. by email) of your decision to withdraw from this contract.

You may also use our linked withdrawal form [LINK], but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal:

If you withdraw from this contract, we shall reimburse you all payments received from you, excluding the original shipping costs.
The reimbursement will be made without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract.
We will use the same means of payment as you used for the original transaction. No fees will be charged for this reimbursement.
We may withhold the reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is the earlier.

Notice for business customers (Wholesale / B2B):
Wholesale orders are excluded from the right of withdrawal as well as from returns and exchanges.