Orders placed Monday through Friday will begin processing the following working day and will be shipped within two working days. Orders received on weekends or puplic holidays will begin processing the next working day.
During trade shows and holidays, the preparation of the order might take a bit longer, in this case you will find a notification on our website.
The usual delivery time within Switzerland is 1-2 working days (PostPac Priority). For orders from abroad, the delivery time can be extended by up to 10 working days.
SHIPPING ZONES AND PRICES
|9||Switzerland & Liechtenstein|
Austria, Belgium, Denmark, France (mainland), Germany, Luxembourg, Monaco, Netherlands
Can't find your country in the list? Please send us an e-mail.
We kindly remind our European neighbours that Switzerland is not an EU member state and therefore taxes and customs duties will be charged acording to your country regulations.
TAXES, CUSTOMS AND IMPORT DUTIES
All orders outside of Switzerland may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current fees before you order, so you can avoid unexpected charges. We have no control over delivery delays caused by punctual customs controls.
If you refuse delivery fromPetit Stellou, you are responsible for the original shipping charges, all import fees and taxes, and the cost of returning and successfully delivering the package to Petit Stellou responsible. The costs incurred are entirely at your expense and will be deducted from your refund after successful return.
It may be that a signature is required upon receipt of your delivery. If you are not at home at the time of delivery, you will be informed by the deliverer about the further procedure.
Please note that we cannot change a delivery address once the order has been shipped and we will not reship your package if you were unable to pick up your package.
No international shipping on Baby Moses Baskets
We have prepared and dispatched your order with outmost care and attention in order to meet your taste and satisfaction. If for whatever reason, you do not wish to retain the product(s), you have the right to return the product(s) to Petit Stellou within 10 days from the date of delivery.
How to proceed:
Send us an email to email@example.com with the following information:
- order number
- Product name(s)
- return reason
We will then get back to you with corresponding return form, depending on your place of residence. Please be aware that the shipping costs of the returned merchandise will be entirely at your expenses. Customs duties, import sales taxes and handling charges will not be refunded if the goods are returned.
All products must be returned in original packaging and with the original hangtags. Petit Stellou will not accept any product(s) that have been washed, worn, stained, damaged or altered in any way. Product(s) that do not meet these conditions will be returned to you at your expenses.
Excluded from the above right to return goods are:
Gift Cards, skincare products, Baby Moses Basket, products especially custom ordered or manufactured.
Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned product(s) will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.
Petit Stellou recommends sending your return with traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.